7-Day Replacement Policy

At HOVER GO, every product is checked before dispatch. However, in the unlikely event that you receive a product that is damaged, defective, or incorrect, you may request a replacement subject to the terms below.

Replacement Eligibility

A replacement request must be raised within 7 calendar days from the date of delivery. Requests received after 7 days will not be eligible under this replacement policy.

Replacement will be considered only when:

• The product received is physically damaged.
• The product has a manufacturing defect or is not functioning as intended upon delivery.
• You received a product different from the item ordered.
• Essential parts/accessories included with the product are missing at the time of delivery.

Mandatory Unboxing Video

An original, continuous and unedited unboxing video is mandatory for claims involving physical damage, missing items/accessories, or an incorrect product.

The video should clearly show the sealed package, shipping label, opening of the package, complete product and the issue being claimed.

HOVER GO may be unable to approve such claims where sufficient evidence of the condition at delivery is not available.

Conditions for Replacement

The product must be returned in its original condition along with the original packaging, box, manuals, charger, accessories and other items supplied with it.

The product must not show signs of misuse, accidental damage, liquid damage, unauthorized repair/modification, abnormal wear, or damage caused by failure to follow product instructions.

All replacement requests are subject to inspection and verification by HOVER GO.

Not Eligible for Replacement

Replacement will not be provided for change of mind, dislike of colour/design, ordering the wrong model/variant, minor cosmetic differences that do not affect functionality, normal wear and tear, or damage caused after delivery through misuse, accidents, improper handling, water/liquid exposure, impacts, overloading, unauthorized repairs or modifications.

Products that have been used contrary to the supplied safety or operating instructions may also be ineligible.

Replacement Process

To raise a request, contact us within 7 days of delivery at:

Customer Care: +91 91477 43001
Email: hovergo.care@gmail.com

Please provide your Order ID, registered contact details, description of the issue, clear photos/videos, and unboxing video where applicable.

After verification, our team will provide instructions regarding inspection, pickup or return of the product. If the claim is approved, an eligible replacement will be arranged subject to product availability.

If the same model/variant is unavailable, we will contact you regarding the available resolution.

Important: Replacement, Not General Returns

This is a 7-Day Replacement Policy and not a general return policy. Products cannot be returned simply because the customer no longer wants the product after delivery.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable Indian consumer law.

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